Status: Resolved
Started: 14 September 2026, 09:02 UTC
Resolved: 14 September 2026, 09:20 UTC
Severity: Major
Affected: Content Delivery API — document search and GraphQL endpoints
A change to our infrastructure configuration caused our API service to be unable to start correctly. During an 18-minute window, a majority of API requests returned server errors. No customer data was modified, lost, or exposed at any point.
- 09:02 – 09:20 UTC — the majority of requests to content delivery endpoints returned server errors.
- From 09:20 UTC — error rates returned to normal levels and normal request volumes resumed.
Time (UTC) | Event |
|---|---|
09:02 | Error rates begin rising across content delivery endpoints |
09:04 | Alerting fires; engineering team engaged |
09:14 | Affected configuration restored; error rates drop sharply |
09:20 | Normal request volumes resume; incident resolved |
Our engineering team identified the cause within minutes and restored the affected configuration. Error rates dropped sharply, and normal operation was confirmed from 09:20 UTC.
We are strengthening how infrastructure changes are reviewed, validated, and deployed. We are adding guardrails to catch misconfigurations before they reach production and reduce the risk of similar disruptions.
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We apologise for the disruption.
